Returns & Exchanges

At The Kyiv Independent Store, we want you to be fully satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Contact our support team with your order number and the reason for your return to receive a Return Authorization and shipping instructions.

2

Prepare the Package

Place the items in their original packaging, ensuring all tags are attached and the garments are in unworn, unwashed condition.

3

Ship the Item

Affix the provided shipping label to your package and drop it off at your nearest authorized carrier location.

4

Receive Refund or Exchange

Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship out your requested exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing