Frequently Asked Questions

Everything you need to know about shopping with The Kyiv Independent Store.

Where do you ship your products from?

All our apparel and accessories are shipped directly from our fulfillment centers in Europe and the United States to ensure the fastest possible delivery times to our global supporters.

How long will it take to receive my order?

Standard shipping typically takes 5-10 business days for domestic orders and 10-20 business days for international destinations, depending on local customs processing.

What is your return policy?

We offer a 30-day return policy for unused and unwashed items in their original packaging. Please note that customers are responsible for return shipping costs unless the item arrived damaged.

How can I track my package?

Once your order has been dispatched, you will receive an automated email containing a tracking number and a link to the carrier's website to monitor your delivery status.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How do I know which size to order?

Each product page features a detailed size guide with measurements in both centimeters and inches. We recommend comparing these measurements against a similar garment you already own for the best fit.